Monday, August 27, 2012
Saturday, August 18, 2012
Can an employee actually get indefinite FMLA leave?
August 17, 2012
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A staffer runs out of FMLA leave but hands in a doctor’s note saying she’ll be out indefinitely with a back injury. Her company fires her, and she sues, claiming FMLA interference and refusal to accommodate a disability. Who wins? Read the dramatized version of this real-life case and see if you can determine the outcome.
“Lynn, remind me why we let go of Julia Stanley,” VP Carl Nicholas asked HR Manager Lynn Rondo. “Because now she’s suing us.”
“That’s outrageous,” Lynn said. She motioned for Carl to close her office door. “After she used up her twelve weeks of FMLA leave, she gave us a doctor’s note saying she’d be out of work until further notice because of her severe back pain.”
“We couldn’t just keep her position open forever,” Lynn said. “We needed a permanent replacement.”
By
A staffer runs out of FMLA leave but hands in a doctor’s note saying she’ll be out indefinitely with a back injury. Her company fires her, and she sues, claiming FMLA interference and refusal to accommodate a disability. Who wins? Read the dramatized version of this real-life case and see if you can determine the outcome.
“Lynn, remind me why we let go of Julia Stanley,” VP Carl Nicholas asked HR Manager Lynn Rondo. “Because now she’s suing us.”
“That’s outrageous,” Lynn said. She motioned for Carl to close her office door. “After she used up her twelve weeks of FMLA leave, she gave us a doctor’s note saying she’d be out of work until further notice because of her severe back pain.”
“We couldn’t just keep her position open forever,” Lynn said. “We needed a permanent replacement.”
Did she cause undue hardship?
Click here for full articleSolving the CSI of Applebee's High Manager Turnover
Hiring should never be as complicated as crime scene investigating. So when the largest owner of an Applebee's franchise reduced management turnover and saved $345,000, the HR director was pleased to see another sudden benefit: simplicity.
The company, which operates 50 restaurants and similar properties across the Midwest, has a stated mission to be the destination of choice for all guests. While the business as a whole was successful, one location was facing serious issues. Despite their best efforts, turnover among managers was becoming increasingly higher and stuck at 41.1%, a figure that is 20% higher than the industry average.
This one issue in turn resulted in a ripple effect, increasing turnover among hourly staff and eventually affecting service and sales. An experienced HR executive, Romano knew he needed an assessment tool to help better analyze future candidates for the available jobs. The fast-paced culture of the restaurant business is not for everyone; it can be a very high-stress position with managers often dealing with thousands of customers and complaints each week. Therefore, Romano needed to identify certain types of people for the manager positions.
It may be obvious that managers of restaurants must have particular qualities; however, finding out if a candidate truly possesses them is the tricky part. A person can look and seem like a good fit on paper, but in reality lack these critical qualities. Concord’s approach to using assessments in order to manage their turnover rates have yielded some staggering results to date:
Finally, Romano relates that the assessments provided leaders at the hospitality organization with an “A ha!” moment. “We found that we were able to tailor the assessments to our company’s top performers. We know who they are; once we identify them, we then look at reasons they are top performers and put that into the assessment. So you are matching up to top performers if you are going to be a general manager with us. It’s a great way to hone in on success by using the assessment. That is very exciting.”
Learn just how your business can benefit from utilizing the ProfileXT or one of the many proven and validated assessments by contacting Parsley Performance Solutions, Strategic Business Partner of Profiles International at (813) 440-2054 or email Info@ParsleyPerformance.com
“It’s not CSI – it’s ABC,” says Frank Romano about the ProfileXT®.
Romano is the Executive Director of HR at Concord Hospitality in Lincoln, Nebraska.
The company, which operates 50 restaurants and similar properties across the Midwest, has a stated mission to be the destination of choice for all guests. While the business as a whole was successful, one location was facing serious issues. Despite their best efforts, turnover among managers was becoming increasingly higher and stuck at 41.1%, a figure that is 20% higher than the industry average.
This one issue in turn resulted in a ripple effect, increasing turnover among hourly staff and eventually affecting service and sales. An experienced HR executive, Romano knew he needed an assessment tool to help better analyze future candidates for the available jobs. The fast-paced culture of the restaurant business is not for everyone; it can be a very high-stress position with managers often dealing with thousands of customers and complaints each week. Therefore, Romano needed to identify certain types of people for the manager positions.
It may be obvious that managers of restaurants must have particular qualities; however, finding out if a candidate truly possesses them is the tricky part. A person can look and seem like a good fit on paper, but in reality lack these critical qualities. Concord’s approach to using assessments in order to manage their turnover rates have yielded some staggering results to date:
- Estimated savings of $345,000
- 687% ROI at the end of 2010
- 5.1% reduction in turnover in year one
- 5.6% reduction in turnover in year two
- 2011 turnover reached 31.9%
- $1,480,000 reduction in hourly associate turnover costs
Finally, Romano relates that the assessments provided leaders at the hospitality organization with an “A ha!” moment. “We found that we were able to tailor the assessments to our company’s top performers. We know who they are; once we identify them, we then look at reasons they are top performers and put that into the assessment. So you are matching up to top performers if you are going to be a general manager with us. It’s a great way to hone in on success by using the assessment. That is very exciting.”
Learn just how your business can benefit from utilizing the ProfileXT or one of the many proven and validated assessments by contacting Parsley Performance Solutions, Strategic Business Partner of Profiles International at (813) 440-2054 or email Info@ParsleyPerformance.com
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